Privacy Policy

Information You Provide

• Account Information: Name, email address, company name, and password when you create an account.
• Contact Information: Information you provide when contacting our support team.
• Payment Information: Billing details processed through our payment provider.
• Communications: Content of messages you send us.

Information Collected Automatically

• Usage Data: How you interact with the Platform.
• Log Data: IP address, browser type, pages visited.
• Device Information: Device type, operating system.
• Cookies: See our Cookies section below.

AI Agent Data

• Agent Metadata: Information about AI agents you register.
• Telemetry: Performance and usage metrics from agents.
• Audit Logs: Records of agent actions and decisions.

We use the collected information to:

• Provide, maintain, and improve the Platform
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our Services
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Communicate about products, services, and events
• Personalize your experience on the Platform

We may share your information with:

• Service Providers: Third parties that perform services on our behalf.
• Business Partners: With your consent, to offer integrated services.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with mergers or acquisitions.
• Aggregated Data: De-identified information that cannot identify you.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 90 days, except where required by law.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Port your data to another service
• Opt-out of marketing communications
• Restrict or object to processing

To exercise these rights, contact us at privacy@sentrix.ai.

We use cookies and similar technologies for:

• Essential Cookies: Required for the Platform to function.
• Analytics Cookies: To understand how you use the Platform.
• Preference Cookies: To remember your settings.
• Marketing Cookies: To deliver relevant advertisements.

You can control cookies through your browser settings.

The Platform is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination

We do not sell personal information as defined by the CCPA.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Sentrix Inc.
Email: privacy@sentrix.ai
Address: 123 AI Street, San Francisco, CA 94105